Friday, February 25, 2005
The shopping experience
Shopping here is quite an experience. Yes there are the inevitable out-of-stock-until-the-next-ship issues, but the attitude of the shop staff is worthy of note. Two examples:
Ten-out-of-ten for trust and customer service.
- I asked in a shop if they had neck-ties. They said they didn’t and the only shop they could suggest might have some is out of town. Later that afternoon one of the bank staff walked into my office carrying two neck-ties that the shop had remembered they had in a stock room, and had given to Pat to bring to me on a sale-or-return basis.
- My wife, Catherine, found a music system in a shop but was £100 short in the cash she had on her. (There are no credit cards or cheques here, though we plan to introduce them.) They let her take it away with the promise that she would pop in the next day with the balance. Try that in the UK or America!
Ten-out-of-ten for trust and customer service.
